Returns Policy

Welcome to our returns and refund policy.

Thanks for shopping at City Glamour UK

If you are not entirely satisfied with your purchase, we're here to help. 

 

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

A Return Merchandise Authorisation (RMA) must be requested as part of the process of returning a product to receive a refund, credit or exchange.

Please contact info@cityglamour.co.uk to obtain authorisation to return the product or visit our returns page here.

The authorisation document will contain our return address and must be included in the returned product’s packaging.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 5 days, depending on your card issuer's policies.

 

Shipping

Shipping costs are non­-refundable.

If you receive a refund or credit, the cost of shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, please feel free to contact us at info@cityglamour.co.uk